- When collecting diagnostic information, you are likely to come across a wide variety of positive and negative attitudes on the part of employees. How can a good manager tell the difference between "change resisters" and true concern…when should we listen and collect more data; and when should we treat this as an "attitude problem"? Please be specific in the response.
- What is the correct amount of time to take to make a decision? That depends! Too quick -- we might miss some of the subtleties of the situation. Too long -- the window of opportunity might slam shut. What would you all say are some of the criteria to suggest how long we take to make a decision, or how much data to collect before we act?
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