The effects of technology and TQM on the performance of logistics companies

Summarize the paper highlighting the main points. (in 1 page) 2. Critical analysis (limit your response to the required space) a) Do you disagree with any of the paper parts? Why? (in ½ page) b) Are the paper methodology and conclusion applicable to other industries? Why? (in ½ page) 3. Paper impact and Practical Implications (limit your response to the required space) a) Highlight the paper impact (Economic, Social, Environment, ets.) (in ½ page) b) Do you think that this study is appropriate for the GCC region? Why? (in ½ page) 4. Future Directions (in one page) what will you do to take this research a step further?    

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