The Evolution of Quality at Xerox

The Evolution of Quality at Xerox Read the case study found in" rel="nofollow">in your textbook on page 31, “The Evolution of Quality at Xerox” Summarize the case study. Why did Xerox face a crisis? Analyze their Performance Excellence Process and please explain" rel="nofollow">in. The requirements below must be met for your paper to be accepted and graded: Write between 700 – 1,000 words usin" rel="nofollow">ing Microsoft Word in" rel="nofollow">in APA style, see example below. Use font size 12 and 1” margin" rel="nofollow">ins. Include cover page and reference page. At least 80% of your paper must be origin" rel="nofollow">inal content/writin" rel="nofollow">ing. No more than 20% of your content/in" rel="nofollow">information may come from references. Use at least three references from outside the course material, one reference must be from EBSCOhost. Text book, lectures, and other materials in" rel="nofollow">in the course may be used, but are not counted toward the three reference requirement. Cite all reference material (data, dates, graphs, quotes, paraphrased words, values, etc.) in" rel="nofollow">in the paper and list on a reference page in" rel="nofollow">in APA style. References must come from sources such as, scholarly journals found in" rel="nofollow">in EBSCOhost, CNN, onlin" rel="nofollow">ine newspapers such as, The Wall Street Journal, government websites, etc. Sources such as, Wikis, Yahoo Answers, eHow, blogs, etc. are not acceptable for academic writin" rel="nofollow">ing. Required book: Evans, J. R., & Lin" rel="nofollow">indsay, W. M. (2016). Managin" rel="nofollow">ing for quality and performance excellence (10th ed.). Mason, OH: South-Western Cengage Learnin" rel="nofollow">ing. ISBN: 9781305662544y