CASE STUDY QUESTIONS
- Analyze the knowledge management efforts at TCS using the knowledge management value chain
model. Which tools or activities were used for managing tacit knowledge and which ones are used for
explicit knowledge?
Answer:
- Describe the growth of knowledge management systems at TCS. How have these systems helped TCS
in its business?
Answer:
- Describe the collaboration tools used at TCS? What benefits did TCS reap from these tools?
Answer: - Describe the challenges and issues pertaining to community of practice. Was it fruitful for the TCS to use
communities of practice?
Sample Solution