First, discuss the role of system maintenance in terms of types of maintenance and particularly, the cost of maintenance vs. new development. (10 pts)
Secondly, discuss the process of controlling maintenance requests in general (see fig. 14-8) (10 pts)
Lastly, provide your own interpretive discussion of how the “traditional” SDLC view point of controlling maintenance requests would need to change to fit into the Agile System Development Methodology. Essentially, how would you manage and control change requests in an Agile environment. (10 pts)
For full credit, ensure that you list any/all steps, define all terms, and demonstrate full understanding of any concept you discuss. For example, if discussing “Agile”, tell enough about it to convince me you know what it means.
Sample Solution