Question 1
Based on the case description, a plausible reason for the success of the ClearE yes clinic is
a. The clinic offers lower prices than its competitors
b. The staff is multilingual and able to handle the multi-ethnic client population
c. The clinic does not require non-refundable deposits which is attractive to the price-sensitive customers
d. All of the above
e. None of the above
Question 2
One of the reasons Dr. Connors could not implement a deposit forfeiture system to avoid surgery no-shows was that
a. Government rules prohibited the use of such policies;
b. A majority of cash-paying patients were poor and were reluctant to pay a deposit;
c. Insurance companies prohibited such policies;
d. None of the above
Question 3
ClearEyes has a steady, reliable and happy staff because of several actions Dr. Connors has taken over time. Which of the following is NOT mentioned in the case?
a. Employees are allowed to participate in the hiring process for new employees
b. Employees are paid a bonus based on the number of surgeries completed during each pay period.
c. Anonymous peer reviews are solicitated from staff and used in annual evaluations.
d. Employee compensation and benefits were better than those offered by others in the local market.
Question 4
The case lists three expansion options that have been suggested to Dr. Connors. Which of the following are options have been mentioned?
a. Increasing the physical size of the existing clinic
b. Expanding the clinic’s working hours
c. Adding a satellite facility in the greater Boston area
d. All of the above
Question 5
Looking at ClearEyes’ survey of No-shows for Surgery (Exhibit 3b in the case), which of the following are reasonable actions Dr. Connor could take to reduce the number of no-shows:
a. Provide rides using Taxi or Uber to patients who request them
b. Provide a small legally permissible gift certificate for patients who agree to do the surgery now rather than wait for later
c. Call the patient the previous day to remind them of their surgery
d. All of the above
e. None of the above
Sample Solution