Explain the value and function of appropriate communication in professional contexts
Scenario
You are a public information officer (PIO) and you need to create a training on the importance of different forms and styles of communication for various audiences. Using the Project Two scenario PDF provided, create a training that discusses how to communicate with the caller, the male subject, the press, and your department in this situation.
Directions
In your training, you will explore communication with four different audiences: the caller, the male subject, the press, and your department.
For each of these audiences, you will focus on the types of information that can be communicated, how information should be communicated, why it is important to communicate to each audience in a particular way, and how communicating to each group must align with the mission and brand of the organization.
Your assessment of each communication area will be based on how you address each one for all four audiences.
Using the scenario provided, address each of the following:
Audience: The Caller
In 100–150 words, answer the following:
What types of information can and should be communicated to the caller?
How should this information be communicated?
Why is it important to communicate to the caller in a particular way?
How should your communication with the caller align to the mission and brand of the organization?
Audience: The Male Subject
In 100–150 words, answer the following:
What types of information can and should be communicated to the male subject?
How should this information be communicated?
Why is it important to communicate to the male subject in a particular way?
How should your communication with the male subject align to the mission and brand of the organization?
Audience: The Press
In 100–150 words, answer the following:
What types of information can and should be communicated to the press?
How should this information be communicated?
Why is it important to communicate to the press in a particular way?
How should your communication with the press align to the mission and brand of the organization?
Audience: Your Department
Sample Solution
The value and function of appropriate communication in professional contexts is to ensure understanding and clarity between individuals, groups, or teams. Appropriate communication helps to create a more effective work environment by fostering trust, respect, cooperation, and collaboration. Appropriate communication also establishes clear expectations for tasks and objectives within the workplace. By using an appropriate tone of voice as well as body language that is respectful and receptive, employees are able to communicate efficiently with one another in order to achieve desired results.