Total Quality Management

  Background Total Quality Management (TQM) can be described to be a management philosophy embracin" rel="nofollow">ing all activities, through which the needs and expectations of the customer and the objectives, of the organisation are satisfied in" rel="nofollow">in the most effective and efficient way. TQM is a holistic approach where all members of an organization participate in" rel="nofollow">in improvin" rel="nofollow">ing processes, products, services, and the culture in" rel="nofollow">in which they work. Benchmarkin" rel="nofollow">ing can be a useful tool to make breakthrough changes within" rel="nofollow">in an organisation. Assignment Task Usin" rel="nofollow">ing Benchmarkin" rel="nofollow">ing and a tool of your choice from the list below, critically evaluate how an organisation can successfully implement the TQM tools chosen. (LO1,2 &3) • Six Sigma • Quality Circles • Jidoka • JIT (Just in" rel="nofollow">in Time) • TPC (Total Product Concept) • Kaizen