Familiarize yourself with the Government Accounting Office (GAO), Office of Personnel Management (OPM)
May of 2019, publication of the Federal Retirement: OPM Actions Needed to Improve Application Processing
Times. After your review of the guidelines, you are asked to provide your input to the following:
-Is the current Federal Retirement: OPM Actions Needed to Improve Application Processing Times document
one that promotes high quality? If yes, how? If no, why not and what should change to promote quality?
Support your position with specific references to the GAO report or current scholarly documentation.
-What do you interpret to be meant by "quality" from the perspective of the GAO OPM, retirees, Congressional
leaders, and the public both now and in the future? What support do you have for your position with specific
references to the GAO report or current scholarly documentation?
-What are the drivers for change, and the barriers to change from the perspective of the GAO OPM, retirees,
Congressional leaders, and the public? Are there competing drivers for change that may impact quality from
the public's perspective? Support your position with specific references to the GAO report or current scholarly
documentation.
Write a paper addressing the Module 3 Milestone questions for the case of federal employee retirement
situation and quality management.
Sample Solution