Total Quality Management Final Project Objective --- Darden Restaurants of Fortune 500 Companies ---

Research the organization, and detail the efforts that may have led to their success. Examine how that company may differentiate itself from the competition with its quality practices – in terms of inventory management; safety; ethics; technology as it relates to efficiency, improvement efforts, etc.; forecasting and planning (sales, inventory); inventory management; product strategy; human resource management system; process improvements; design of work systems, etc. The following questions should be addressed: ➢ What is the mission/vision of the company? ➢ Discuss how Deming’s 14 Points could apply to the company you have chosen? How could the company be improved by applying Deming’s philosophy? ➢ How has the company successfully focused on the customer? What are some examples? ➢ How has the company treated its workforce? ➢ What successful work processes has the company implemented? ➢ What Top Quality Management tools has the company implemented? How have these been successful? ➢ Is the company using Six Sigma? How? What has been the result? ➢ How has the company demonstrated corporate social responsibility in a positive manner? What programs have been developed? ➢ What are the major strengths of the company? ➢ What are the major weaknesses of the company? ➢ What do you see as major challenges facing this company in the next five years? ➢ What do you see as major opportunities facing this company in the next five years? ➢ What are your conclusions about the quality management efforts of this company based on your research? Requirements: ➢ Diagrams and charts are encouraged (e.g., organizational charts, financials, stock performance, etc.), but will not be counted towards the page count of the paper. ➢ At least five sources should be used for this paper. Sources are available from the library databases. Use as many sources as possible. All sources must be appropriately identified/cited within your paper. You must follow APA rules for documentation of sources and reference list..      

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