Total Quality Managment

Prepare a 5000 word essay about TOTAL QUALITY MANAGEMENT. Attached will be 2 powerpoint slides that describe everything about total quality management, you can quote from the slides, but please add citations. Please include you thoughts on the subject in the summary. And please include some of the concepts included in the slides. There is always a chance that things might go wrong – we must accept this, NOT ignore it. Critical failure: Loss of customer High downtime High repair cost Injury or loss of lives (company reputation) Non - critical failure: lesser effect Organizations must discriminate and give priority to critical failure – “why things fail” & “how to measure the impact of failure” Operations may look fine on paper but cannot cope with real circumstances. Type 1: Characteristic of demand was overlooked or miscalculated. Bearing factory designed to produce 100 bearings per day but customers demand 125 bearings per day. Type 2: The circumstances under which the operation has to work are not as expected. A factory building designed to house stationary machinery fails when it was used to store a vibrating machine. All facilities (machines, equipment, buildings, fittings) are liable to ‘breakdown’. Type 1: Partial breakdown Worn out carpet in a hotel Machine can only half its normal rate Type 2: Complete breakdown Sudden stop of operation It is the effect of whole operation of the breakdown that is important. Some failures have a cumulative significant impact. Supplier failure: A supplier failed to Deliver Deliver on time Deliver quality goods and services can lead to failure within an operation. Customer failure: Customer failure can result when customers misuse products and services Example: Someone loading a 14kg washing machine with 18kg of cloths will cause the machine to fail. Example 1: If an engine fails 4 times after operating for 300 hours, it has a failure rate of... Example 2: If out of 250 products tested for operability 5 failed, the failure rate is... Worked Example An automated pizza-making machine in a food manufacturer’s factory has five major components, with individual reliabilities (the probability of the component not failing) as follows: Dough mixer Reliability = 0.95 Dough roller and cutter Reliability = 0.99 Tomato paste applicator Reliability = 0.97 Cheese applicator Reliability = 0.90 Oven Reliability = 0.98 If one of these parts of the production system fails, the whole system will stop working. Thus the reliability of the whole system is: Rs = 0.95 ? 0.99 ? 0.97 ? 0.90 ? 0.98 = 0.805