A potential client wants you to be the project manager for a project that involves moving to a new computerized human resources management system that supports the firm’s functions such as staffing, compensation, employee relations, and benefits. The client is very vague about what needs to be done, and all they know is that they do not like the current system.
Identify the types of questions you could ask the client to gain a better understanding of the scope of the project.
Other than having the client answer your questions, what other activities could you engage in to gain a better understanding?
Full Answer Section
In addition to asking the client questions, you could also engage in the following activities to gain a better understanding of the scope of the project:
- Review the client's current HR systems and processes.
- Interview key stakeholders, such as HR managers, employees, and IT staff.
- Conduct a needs assessment to identify the client's specific needs.
- Research different HR systems and software solutions.
By asking questions and engaging in these activities, you can gain a better understanding of the scope of the project and develop a plan to successfully implement the new system.
Here are some other activities you could engage in to gain a better understanding:
- Observe the client's current HR processes in action.
- Review the client's HR policies and procedures.
- Gather data on the client's HR needs, such as the number of employees, the types of benefits they offer, and their budget for HR software.
By engaging in these activities, you can gain a deeper understanding of the client's needs and challenges, which will help you to develop a more effective solution.