Paradise Hospital, Inc., is a for-profit hospital. As the facility's new hospital administrator, you have been tasked with improving the service value of the hospital. The administration has not done this process since the hospital began operating in 1995. The investors are not familiar with the value proposition strategies of hospitals in current-day America. The goal is to improve patient services by focusing on the quality of care.
Note: You may create or make all necessary assumptions needed for the completion of this assignment.
Write a 4-6 page paper in which you:
• Explain the meaning of value-added service as it pertains to patient care services, and argue the major reasons why it matters to add value to patient services. Justify your response.
• Recommend a system for identifying the functional areas in which changes might be necessary in order to improve the hospital's service value. Describe the key methods that you would use to acquire the information necessary to identify the specified functional areas.
• Describe four specific areas where you believe the administration can add value in Paradise Hospital, and argue the most significant reasons why such a value proposition would improve the value of services to the patients.
• Use at least four quality sources to support your writing. Choose sources that are credible, relevant, and appropriate. Cite each source listed on your source page at least one time within your assignment.
o Use the Strayer University Online Library to find quality academic resources that are current (within the last five years) for this assignment.
This course requires the use of Strayer Writing Standards (SWS). The library is your home for SWS assistance, including citations and formatting. Please refer to the Library site for all support. Check with your professor for any additional instructions.
The specific course learning outcome associated with this assignment is:
• Propose areas where a hospital can add value to patient services.
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Value Proposition in patient care
Full Answer Section
There are many reasons why it is important to add value to patient care. First, it can help to attract and retain patients. Patients are more likely to choose a hospital that offers value-added services, and they are also more likely to stay with a hospital that provides them with a good experience.
Second, value-added services can improve the quality of care. When patients are more comfortable and satisfied, they are more likely to adhere to their treatment plans. This can lead to better outcomes and lower costs.
Third, value-added services can help to improve the hospital's reputation. When patients have a positive experience, they are more likely to recommend the hospital to others. This can lead to increased admissions and revenue.
Identifying Functional Areas for Improvement
There are a number of ways to identify the functional areas in which changes might be necessary in order to improve the hospital's service value. One way is to survey patients and ask them about their experiences. Another way is to collect data on patient satisfaction. This data can be collected through surveys, focus groups, or interviews.
Once the functional areas have been identified, the next step is to acquire the information necessary to identify the specified functional areas. This information can be collected through a variety of methods, including:
- Reviewing patient records
- Conducting interviews with staff
- Attending patient satisfaction focus groups
- Personalized care: Patients want to feel like they are being treated as individuals, not just as numbers. The hospital can add value by providing more personalized care. This could include things like assigning patients a single point of contact, or creating a care plan that is tailored to the individual patient's needs.
- Convenient services: Patients want to be able to access care when they need it, and they want the process to be as convenient as possible. The hospital can add value by providing more convenient services. This could include things like offering same-day appointments, or providing transportation to and from appointments.
- Comfortable experience: Patients want to feel comfortable and at ease during their time in the hospital. The hospital can add value by providing a more comfortable experience. This could include things like providing private rooms, or offering amenities like Wi-Fi and televisions.
- Quality of care: The hospital's ultimate goal is to provide high-quality care. The hospital can add value by improving the quality of care. This could include things like hiring more qualified staff, or investing in new technology.
- Healthcare Value Proposition: A Roadmap for Transformation. The Boston Consulting Group, 2016.
- The Value-Added Hospital: How to Improve Your Hospital's Performance and Financial Results. John Wiley & Sons, 2013.
- Value-Added Services in Healthcare: How to Improve the Patient Experience and Increase Revenue. HealthLeaders Media, 2015.
- The Value of Value-Added Services in Healthcare. Forbes, 2017.
Sample Answer
Value-Added Service in Patient Care
Value-added service is any service that provides additional benefits to the customer beyond the basic product or service. In the context of patient care, value-added services can include things like:
- Providing more personalized care
- Offering more convenient services
- Making the patient experience more comfortable
- Improving the quality of care
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