what managers must do to lead change and achieve their goals through planning and prioritization.

  Assignment Details and Rubric This Assignment consists of readin" rel="nofollow">ing the followin" rel="nofollow">ing scenario and composin" rel="nofollow">ing a paper regardin" rel="nofollow">ing what managers must do to lead change and achieve their goals through plannin" rel="nofollow">ing and prioritization. You are owner and executive level manager of a food and beverage shop which has eight locations. Your strategic goal is to expand this busin" rel="nofollow">iness over the next 5 years. Your busin" rel="nofollow">iness has a great problem: An in" rel="nofollow">increase in" rel="nofollow">in the number of customers! However, employees have been consistently reportin" rel="nofollow">ing that they are overwhelmed by the volume of customers. Additionally, your frontlin" rel="nofollow">ine and middle level managers have noticed that the number of reported errors in" rel="nofollow">in customer orders has in" rel="nofollow">increased. You have decided to adopt an electronic customer orderin" rel="nofollow">ing system that will allow customers to in" rel="nofollow">input their own orders at touch-screen computer kiosks located within" rel="nofollow">in each store. Employees will focus on preparin" rel="nofollow">ing each order as it appears on a screen in" rel="nofollow">in the food preparation area. This will address the issue of employees bein" rel="nofollow">ing overwhelmed by the in" rel="nofollow">increased pace of the workplace while also improvin" rel="nofollow">ing accuracy and speed in" rel="nofollow">in fulfillin" rel="nofollow">ing customers’ orders. You have decided to first communicate your decision to the eight location managers who report to you in" rel="nofollow">in an email communication. You are aware of how important it is to exhibit professionalism and busin" rel="nofollow">iness etiquette in" rel="nofollow">in constructin" rel="nofollow">ing this email message to the managers. It is important for you to gain" rel="nofollow">in the support of the managers sin" rel="nofollow">ince they will have key roles in" rel="nofollow">in leadin" rel="nofollow">ing this change at the shop level. The main" rel="nofollow">in focus of this message is to describe the in" rel="nofollow">intended implementation and achieve your goals with plannin" rel="nofollow">ing and prioritization, followin" rel="nofollow">ing each of the eight steps in" rel="nofollow">in the process for leadin" rel="nofollow">ing change. Followin" rel="nofollow">ing the eight steps to leadin" rel="nofollow">ing change (which start with establishin" rel="nofollow">ing a sense of urgency and end with anchorin" rel="nofollow">ing new approaches in" rel="nofollow">in the culture, as well as the other required readin" rel="nofollow">ing from the text, compose an email communication (type it in" rel="nofollow">in a Word document). This email will be from you to the location managers describin" rel="nofollow">ing what they must be aware of and do to manage this change in" rel="nofollow">in technology to automated customer service. After you have completed the email message to the location managers (in" rel="nofollow">in a Word document), address the followin" rel="nofollow">ing questions in" rel="nofollow">in the remain" rel="nofollow">inder of your paper: Is email an effective channel to send this message? Why or why not? What are potential communication pitfalls in" rel="nofollow">in this scenario and how can they be avoided? In summary: In a Word document, compose an email message from you to the location managers explain" rel="nofollow">inin" rel="nofollow">ing the steps necessary to manage this new technology change, and addressin" rel="nofollow">ing the questions above concernin" rel="nofollow">ing this communication channel and its potential pitfalls. Note: The main" rel="nofollow">in portion of your paper consists of the message about the change, written from the perspective of you to the managers and followin" rel="nofollow">ing the protocol laid out in" rel="nofollow">in the eight steps to leadin" rel="nofollow">ing change from your text. After you have composed the message to the managers, address the other parts of the assignment regardin" rel="nofollow">ing the effectiveness of email as a channel to communicate this message and potential communication pitfalls in" rel="nofollow">in this scenario. Min" rel="nofollow">inimum Submission Requirements: ● Your paper should be at least 2 full double-spaced pages in" rel="nofollow">in length, usin" rel="nofollow">ing size 12-poin" rel="nofollow">int font in" rel="nofollow">in Word. ● Be sure your paper is well written in" rel="nofollow">in paragraph form, with correct spellin" rel="nofollow">ing, grammar, and punctuation. ● Be sure to name your file accordin" rel="nofollow">ing to the followin" rel="nofollow">ing file-namin" rel="nofollow">ing convention: username_homework_unit#.doc . ● You may use external sources in" rel="nofollow">in addition to the required readin" rel="nofollow">ings. Cite any external sources used. ● Your paper must be written in" rel="nofollow">in Standard English and demonstrate exceptional content, organization, style, grammar, and mechanics. ● Your paper should provide a clearly established and sustain" rel="nofollow">ined viewpoin" rel="nofollow">int and purpose. ● Your writin" rel="nofollow">ing should be well ordered, logical, and unified, as well as origin" rel="nofollow">inal andin" rel="nofollow">insightful. Plagiarism Plagiarism is an act of academic dishonesty. It violates the University Honor Code, and the offense is subject to disciplin" rel="nofollow">inary action. You are expected to be the sole author of your work. Use of another person's work or ideas must be accompanied by specific citations and references. Whether the action is in" rel="nofollow">intentional or not, it still constitutes plagiarism. For more in" rel="nofollow">information on Kaplan University’s Plagiarism policy, refer to the current Kaplan University Catalog. AB140 Unit 9 Gradin" rel="nofollow">ing Rubric Percentage Possible Poin" rel="nofollow">ints Content, Focus, Use of Text and Research: ● Clearly identified the problem that themanager needs to address in" rel="nofollow">in the scenario. ● Explain" rel="nofollow">ined steps to manage the change. ● Addressed questions regardin" rel="nofollow">ing communication channel and pitfalls to avoid. 50% 20 Analysis and Critical Thin" rel="nofollow">inkin" rel="nofollow">ing: Responses demonstrated critical thin" rel="nofollow">inkin" rel="nofollow">ing and analysis and exhibited application of in" rel="nofollow">information. 30% 12 Spellin" rel="nofollow">ing, Grammar, and Format: Clear busin" rel="nofollow">iness writin" rel="nofollow">ing. Spellin" rel="nofollow">ing and grammar are acceptable. Formattin" rel="nofollow">ing follows in" rel="nofollow">instructions. 20% 8 Total 100% 40