Leadership

Read the article lin” rel=”nofollow”>ink below and provide a summary of the article in” rel=”nofollow”>in addition to an analysis about the article usin” rel=”nofollow”>ing the readin” rel=”nofollow”>ings from the week. The analysis should in” rel=”nofollow”>include very specific lin” rel=”nofollow”>inks between the article and the theories in” rel=”nofollow”>in the book.

Article: http://www.busin” rel=”nofollow”>inessin” rel=”nofollow”>insider.com/zappos-employee-sets-record-for-longest-customer-service-call-2016-7

The week material attached to be use in” rel=”nofollow”>in your analysis of the article .
Watch: Sheryl Sandberg: Why we have too few women leaders https://www.youtube.com/watch?v=18uDutylDa4&in” rel=”nofollow”>index=9&list=PLKHkb13CdsGHhioVkmpb4B9dQi9hAiEFl.

.Read Chapter 1 – 7 (Google Play) The Leadership Challenge edition 5 (Kouzes & Posner) https://play.google.com/books/reader?id=P_UlzxnlGDAC&prin” rel=”nofollow”>intsec=frontcover&output=reader&hl=en&pg=GBS.PT19 If you can’t open, read the attached summary of chapter 1-7

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