Bad News Message;

Bad News Message;

Please answer each question and post your questions and answers to the corresponding tab under ASSIGNMENTS.

1.       Know the four parts of delivering a bad news message.  Write them out and give a 1-2 sentence explanation of each.  Refer to the chart on Page 259 of your book – Checklist for Bad-News Messages.  It offers a nice layout for all considerations.

2.       When is it appropriate to use the DIRECT approach in giving bad news?

3.       Keep in mind that one of the key issues that distinguishes bad news from persuasion and good news is that bad news done wrong the first time has potentially long-term effects.  List what some of those negative outcomes might be?  This was discussed in class.

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