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Conflict and Communication strategies

Discuss experiences you have had where a lack of effective communication resulted in a conflict. (I started by giving you two areas I’ve had a conflict in. You can respond with how I resolved the conflicts and by answering the other questions.

Select two specific conflicts from your discussion to explore in more depth.

Answer the following questions for each conflict:

Was the conflict resolved? If so, how? If not, why not?
What communication strategies could be incorporated to prevent this problem from reoccurring?
How might problem-solving strategies be used in each conflict?

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Sample Answer

Conflict 1:

I was working on a project with a team of people. We were allowing of the project, a working on different parts and we were not communicating effectively with each other. This led to a lot of confusion and misunderstandings. We ended up having to redo a lot of work, and the project was delayed.

How I resolved the conflict:

I resolved the conflict by improving my communication skills. I learned to be more clear and concise in my communication, and I learned to listen more effectively. I also learned to be more proactive in communicating with my team members.

Communication strategies that could be incorporated to prevent this problem from reoccurring:

Be clear and concise in your communication. This means using plain language that is easy to understand. It also means avoiding jargon and acronyms.
Listen effectively. This means paying attention to what the other person is saying and trying to understand their point of view. It also means asking clarifying questions.
Be proactive in communicating. This means not waiting for the other person to come to you with a problem. It also means checking in regularly to see how things are going.

Full Answer Section

Problem-solving strategies that could be used in this conflict:

Brainstorm solutions. This means coming up with a list of possible solutions to the problem.
Evaluate solutions. This means considering the pros and cons of each solution.
Choose a solution. This means selecting the solution that you think is best.
Implement the solution. This means putting the solution into action.
Evaluate the solution. This means checking to see if the solution solved the problem.

Conflict 2:

I was working with a client who was not clear about their needs. This led to a lot of frustration on both sides. We ended up having to start the project over, and it cost the client a lot of money.

How I resolved the conflict:

I resolved the conflict by clarifying the client’s needs. I asked them a lot of questions to get a better understanding of what they wanted. I also made sure to get everything in writing so that there was no confusion.

Communication strategies that could be incorporated to prevent this problem from reoccurring:

Ask clarifying questions. This means asking the client questions to get a better understanding of their needs.
Get everything in writing. This means putting everything that is agreed upon in writing so that there is no confusion.
Be patient. This means taking the time to understand the client’s needs.

Problem-solving strategies that could be used in this conflict:

Brainstorm solutions. This means coming up with a list of possible solutions to the problem.
Evaluate solutions. This means considering the pros and cons of each solution.
Choose a solution. This means selecting the solution that you think is best.
Implement the solution. This means putting the solution into action.
Evaluate the solution. This means checking to see if the solution solved the problem.

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