Full Answer Section

Resolution

Officer Jones immediately intervenes, separating Marcus and Jamal and escorting them to their respective cells. He then speaks to each inmate individually, trying to understand the root cause of their conflict. It turns out that Marcus and Jamal are both vying for the same position in the prison’s gang hierarchy.

Officer Jones recognizes that simply punishing the inmates will not address the underlying issue. He decides to mediate a conflict resolution session between Marcus and Jamal. In the session, he encourages both inmates to express their grievances and to listen to each other’s perspectives.

After a tense but productive discussion, Marcus and Jamal agree to resolve their conflict peacefully. They shake hands and agree to respect each other’s boundaries. Officer Jones is relieved that he was able to prevent a potentially violent situation.

Conclusion

Officer Jones’s ability to de-escalate the situation and facilitate a peaceful resolution highlights the importance of interpersonal skills and conflict resolution techniques for correctional officers. By building relationships with inmates and understanding their motivations, correctional officers can play a crucial role in maintaining order and safety in prisons.