Customer service

Please provide a short answer to the question below.
field of work: Customer service
Thinking about the field in which you work, is it culture bound? If so, what are the culturally learned definitions of reality, space and or time that imposes limits on your field? Does a paradigm limit the way in which people in your field see reality and the possibilities of the future? As an applied sociologist, how might you use qualitative or community based research to create the sort of future you would like to see for the field in which you work?

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