Operations Management

Question 1: Hazel is the operations manager of her business. Among her responsibilities are
forecasting, inventory management, scheduling, quality assurance, and maintenance.
Answer the following questions. (40 Points)
a. What kinds of things would likely require forecasts?
b. What inventory items does Hazel probably have? Name of inventory decision she has
to make periodically.
c. What scheduling must she do? What things might occur to disrupt schedules and cause
Hazel to reschedule?
d. How important is quality assurance to Hazel’s business? Explain.
Question 2: The town is considering an ordinance that would prohibit putting garden waste
at the street edge for pickup because local recycling facilities cannot handle the volume.
What options might Hazel consider if the ordinance is passed? Name two advantages and
two drawbacks of each option. (30 points)
Question 3: All managers have to cope with variation. (30 points)
a. How might these sources of variation impact Hazel’s ability to match supply and
demand?
b. What are the some ways she can cope with variations?

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