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Assignment Brief Assume that you are a management systems consultant, working for a small consultancy practice and your company has been CONTRACTED to advise on

implementation of ISO 9001 and ISO 14001 certified quality and environmental management systems for your client. Client profile A&A Ltd. is a haulage and plant hire

provider for the UK construction industry. The company has a fleet of 60 haulage vehicles, which it operates from its depot in Preston, covering the whole of the UK.

In addition, it has 10 small dumpers and 15 mini excavators for hire. The main client base for the plant hire business is in the North West of England. The company

offers a delivery and collection service to clients’ construction sites for this equipment. The company employs approximately 150 staff and runs several other company

vehicles including small vans and company cars. There is a team of five Regional Managers covering Scotland, the North of England, the Midlands, South West

England/Wales and South East England. The company offers haulage services with a diverse fleet including flatbed trailers, tipper trucks, curt insiders, bulk tipping

tanks suitable for sand and powders and steel body tippers for moving scrap metal or heavy stone. A&A Ltd. have a team of qualified vehicle technicians who repair and

maintain their own vehicles in workshop accommodation at the main depot. This service is also offered to other vehicle fleet operators. The company’s accommodation is

as follows: ? The site is located on a small business park in a residential area, adjacent to the river Darwen. ? Office accommodation in a 1960s industrial building.

? There is an area on site for vehicle washing, with a pressure washer and large scale vehicle wash, similar to that shown in figure 1. ? Skips are provided to the

rear of the building for waste disposal. ? There is a large workshop on the same site for vehicle repair and maintenance ? The building’s electricity requirements are

provided by the national grid and gas by Transco. Fig. 1: Vehicle Wash Example images of the company’s vehicle and plant hire fleet are as follows: Flatbed trailer

Tipper truck Curtainside trailer Bulk tipping tank Steel body tipper Mini excavator Dumper Prepare a report to the Board of Directors of the client organisation

covering all of the following points. Part A – March 1. Advise the company on the implementation of an appropriate Total QualityManagement (TQM) approach (20 marks).

2. Provide an ANALYSIS and recommendation of the main quality improvement tools that the company may use to improve quality (10 marks). 3. Advise the company on the

requirements of the ISO 9001 standard and application of these within the company as an appropriate quality management system (QMS) (20 marks)


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