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internal capabilities and organizational processes. Cited from Junaidah Hashim (2007) from “Information Communication Technology ( ICT ) Adoption Among SME Owners in Malaysia” mention that to achieve on firm productivity, small business in Malaysia need to catch up with new management and economic trends such as IT use, k-economy, and e- commerce. A growing number of studies confirmed a positive and significant effect on productivity. ICT-savvy make services more easily tradable and increase productivity in manufacturing enterprises (Manochehri, Al-Esmail & Ashrafi, 2012). Report from World Bank mention, in Malaysia, the introduction of personal computer technology in the early 1980s offered various facilities (and opportunities) to government departments in improving work efficiency and productivity. This is evident from the studies conducted by the Modernization and Management Planning Unit (MAMPU) of the Prime Minister’s Department. However, despite the increasing importance of the IT industry in Malaysia, very little attention was paid to understanding the IT acceptance or its adoption. Various researchers, academics and practitioners of business and computer science, believe that information and communication technology play an essential role in the growth and development of business entity, as this technology allows organizations substantially improve their productivity and business performance (Aral, Brynjolfsson & Van Alstyne, 2007; Nguyen, 2009; Kossai & Piget, 2012), but also increase their competitive advantages (Ion & Andreea, 2008).
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